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Due to the recent rule changes introduced by the QLD Government, requiring mandatory masks to be worn in enclosed public spaces, we have updated our protocols.

From 5pm Monday 29th March, we ask that you follow these new protocols to ensure the health & safety of our team, reduce the spread of COVID-19 and to ensure we remain open to provide vital care, food & medication for your pets.


  • If your pet needs veterinary care, food or medication, please call us so we can make arrangements to assist you

  • Make use of our online store BetterPets for ordering and delivery of any food or preventative you may need

  • Limit the number of people presenting your pet to just one owner and follow our signage on the maximum number of clients allowed in our waiting area

  • Masks are required to be worn while at our clinic

  • Please follow all social distancing requirements set out by the Health Authorities when dealing with our team

  • Please make use of hand sanitiser, when it is available

  • All payments via pay wave or credit/debit card over the phone, where possible

We are working hard to ensure we can continue to provide complete veterinary care and we want to ensure that our clients, their pets, and our staff all remain healthy.


Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will provide updates as required.

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